Exchange Refund Policy

Below, you will find the specific policies for returning items to or requesting refunds from GAIA Teppiche.

For Damaged or Defective Items:

If your products arrive damaged or defective, you can request a replacement within 2 days of delivery at no additional cost. Contact us at +91- or email info@gaiateppiche.com. We kindly request you share images of the issue for verification.

Reverse Pickup and Self-Shipment:

Reverse pickup may not be available for certain pin codes. If unavailable in your area, you will need to self-ship the items. Instructions for self-shipment will be provided.

International Orders:

Reverse pickups are not available for international orders. If you receive a damaged or defective product, contact us at +91- or email info@gaiateppiche.com. Please include a package-opening video for verification. Do not accept damaged packages from the shipping company to avoid liability transfer.

Sale and Offer Products:

Products purchased during sales or promotions are non-refundable unless they are damaged or defective upon arrival.

Return Conditions and Exclusions:

To qualify for a replacement or refund, carpets must be returned in their original condition. Refunds will not be issued in cases of:

• Misuse of the product causing damage
• Accidental damage by the customer
• Missing parts or accessories of the rug

Time Sensitivity:

Damaged or defective items must be reported and returned within 2 days of delivery. Timely action ensures a smoother replacement process.

For further assistance, contact us at +91- or email info@gaiateppiche.com.

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Shipping Policy

At GAIA Teppiche, we prioritize delivering high-quality rugs on time. Products are shipped throughout the week, excluding Sundays and holidays. Our meticulous packaging ensures items arrive in perfect condition.

• Shipping Timelines:
  Ready-to-ship items are dispatched within 5-7 days. Made-to-order rugs have a lead time of 3-4 weeks from the ex-factory date.
• Accurate Address:
  Provide a precise shipping address to avoid delays.
• Tracking:
  Once dispatched, you’ll receive an email with an AWB number and estimated transit time (typically 5-10 business days).
• Damaged Deliveries:
  If a product arrives damaged, return it through the courier. Do not accept damaged items, as this shifts responsibility to you. GAIA Teppiche will replace such items at no additional cost.

For inquiries, contact us at info@gaiateppiche.com.

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